My wife was pretty upset this morning because her Samsung Galaxy III wouldn't turn on anymore. This is especially onerous for her because she only got it a few months ago and the fact that she tends to run our businesses through it. So, when she got on the phone (my phone) with customer service she was pretty upset. To make matters worse she is non-tech basically so she didn't make a lot of sense to my ears or possibly to customer service. Luckily, they are trained for stuff like this.
I had (when we were going to change from her Blackberry Curve which she really loved) to the Samsung Galaxy III wondered about what phone to get her. My son and I got together and chose a Samsung Galaxy III even though both of us knew it was way to much phone for her, partly because I knew in an emergency I could go on the internet with it and find out about traffic patterns and traffic loads on different roads in cities we traveled through for alternate routes when traffic was heavy. But, today she was really upset because she realized she lost about 25% of her phone numbers that she needed for business. I asked her why she didn't update my list that I made on our main desktop computer that she uses most of the time? She didn't realize that I had taken many hours putting in all her names and phone numbers and addresses from her previous phone into a file on her computer and then printing it all out for her. She thought I had magically downloaded it. However, since I'm not familiar with Blackberry Curve because I don't think the older ones were intuitive enough for me, I didn't know how to do that even though there might have been a way. So, when she found out that I had literally spent hours doing this for her she thought I was the most wonderful thoughtful man she had ever met. Interesting!
However, I guess what I'm saying here is that it is good to have already created a backup to all your addresses, names and phone numbers when you first get a phone because electronic phones are not as reliable as phone books or things written down. So, since they can be finicky it is good to just know they can be not as reliable as older methods. When they work they are really great but unless you know their limitations you are very sure to be disappointed like my wife was today. It was awful to see her be so upset and illogical with a stranger in customer service. So, for non-tech people it is important to back up all information that you actually care about into hard copies that are printed out and usefully stored or you too will be extremely disappointed like my wife was today.
I offered my smartphone to use and she said, "I don't want all the women I know to have your phone number". Well, at least she was honest about protecting our relationship. However, remember to back up all information otherwise at some point when your phone gets wet or dies for any other reason, you might be as upset as my wife was today.
Later: Because my wife is very possessive partly because she is not a techophile like me and my son and my two daughters (My wife doesn't like technology very much) she is very against me learning how to use her phones or other electronic equipment because of technical and privacy issues I guess. So, she since she is extremely intelligent with 3 degrees (2 bachelors degrees and an MBA in Business specializing in Non-profits) she finally realized that there was a reset button that I didn't know about either. After holding this button (it is on the side) the phone reset itself and started working again. I have to now compare her old phone list to her new one and add the new entries so she has a complete list when she allows me to on her desktop computer. Then I can print out the new list so we have a complete list if her phone ever goes down again.
Note: If you have a Samsung Galaxy III smartphone you cannot turn it off when you fly. The only real way to make it stay off is to remove the back with a nail file from a Swiss army knife or a small screwdriver at the top or a long and strong fingernail and to remove the battery. Otherwise it is going to come back on and might interfere with the planes operation. We had this problem the last time we were in Portland this year.
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