Wednesday, November 6, 2013

The Freakonomics outcome

Watson, I.B.M. says, will be used to help human operators, but the system can also be used in a “self-service” mode, in which customers can interact directly with the program by typing questions in a Web browser or by speaking to a speech recognition program.
That suggests a “Freakonomics” outcome: There is already evidence that call-center operations that were once outsourced to India and the Philippines have come back to the United States, not as jobs, but in the form of software running in data centers. 

end partial quote from:

The Rapid Advance of Artificial Intelligence - NYTimes.com

Outsourced jobs are coming back to the U.S. but not coming back to U.S. workers unless they are caregivers or builders or sellers or maintainers of the new technology. Understanding this you are a step ahead. Not understanding this people will tend to look for jobs in the wrong places where they no longer exist or will likely ever again at this point.

 


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